Privacy Policy

Last Updated: 5/14/2024

1. Introduction

ThrillFleet (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you use our online marketplace platform.

Contact Information:

• Email: team@thrillfleet.com
• Address: 120W 5th St. P.O. Box 303, Justin, TX 76247
• Phone: 214-235-4449

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email, phone number, password
• Profile Data: Profile photos, bio, preferences
• Payment Information: Credit card details, billing address
• Communication Data: Messages between users, support requests
• Booking Details: Rental preferences, dates, locations

2.2 Information We Collect Automatically

• Device Information: IP address, browser type, device type
• Usage Data: Pages visited, time spent, click patterns
• Location Data: General location (city/state) when you use our service
• Cookies: Authentication, preferences, analytics data

2.3 Information from Third Parties

• Payment Processors: Transaction details from Stripe/PayPal
• Social Media: If you connect social accounts
• Identity Verification: Background check services (for hosts)

3. How We Use Your Information

3.1 Core Platform Services

• Process bookings and payments
• Connect customers with rental hosts
• Facilitate communication between users
• Provide customer support
• Send booking confirmations and updates

3.2 Platform Improvement

• Analyze usage patterns to improve our service
• Develop new features and functionality
• Conduct research and analytics
• Test platform performance

3.3 Communication & Marketing

• Send transactional emails (booking confirmations, etc.)
• Provide customer support communications
• Send promotional offers (with consent)
• Share platform updates and news

3.4 Legal & Safety

• Comply with legal obligations
• Prevent fraud and abuse
• Enforce our Terms of Service
• Protect user safety and security

4. Information Sharing

4.1 Between Platform Users

• Booking Details: Shared between customers and hosts for rentals
• Contact Information: Limited sharing for booking purposes
• Reviews: Public reviews and ratings
• Profile Information: Limited public profile data

4.2 Third-Party Service Providers

• Payment Processors: Stripe, PayPal for transactions
• Communication Tools: Email and messaging services
• Analytics: Google Analytics (anonymized data)
• Customer Support: Help desk software
• Security Services: Fraud prevention tools

4.3 Legal Requirements

• Law enforcement when legally required
• Court orders or legal proceedings
• Protection of rights and safety
• Regulatory compliance

4.4 Business Transfers

• Mergers, acquisitions, or asset sales
• Users will be notified of changes

5. Data Security

5.1 Security Measures

• Encryption: SSL/TLS for data transmission
• Secure Storage: Encrypted database storage
• Access Controls: Limited staff access to personal data
• Regular Security Audits: Ongoing security assessments

5.2 Payment Security

• PCI Compliance: We don’t store credit card details
• Tokenization: Payment data handled by certified processors
• Fraud Monitoring: Real-time transaction monitoring

6. Your Rights and Choices

6.1 Account Management

• Access: View and download your personal data
• Update: Modify or correct your information
• Delete: Request account deletion
• Export: Receive copy of your data

6.2 Communication Preferences

• Opt-out: Unsubscribe from marketing emails
• Notification Settings: Control booking and platform notifications
• Communication Channels: Choose how we contact you

6.3 Privacy Controls

• Profile Visibility: Control what others see
• Location Sharing: Manage location data sharing
• Cookie Settings: Manage cookie preferences

7. Data Retention

7.1 Retention Periods

• Account Data: Retained while account is active
• Booking Records: 3 years for tax/legal purposes
• Communication Data: 1 year after final message
• Payment Records: 7 years for financial compliance

7.2 Deletion

• Data deleted after retention periods expire
• Immediate deletion upon account termination
• Some data retained for legal compliance

8. Cookies and Tracking

8.1 Cookie Types

• Essential Cookies: Login, security, basic functions
• Analytics Cookies: Google Analytics for usage insights
• Preference Cookies: Remember your settings
• Marketing Cookies: Personalized advertising (with consent)

8.2 Cookie Management

• Browser settings to control cookies
• Opt-out options for analytics tracking
• Cookie consent preferences

9. International Data Transfers

• Data processed in the United States
• Appropriate safeguards for international transfers
• Compliance with applicable data protection laws
• Third-party processors may operate globally

10. Children’s Privacy

• Platform not intended for users under 18
• No knowingly collecting data from minors
• Parental consent required for users under 18
• Immediate deletion if underage use discovered

11. California Privacy Rights (CCPA)

California residents have additional rights:

11.1 Right to Know

• Categories of personal information collected
• Purposes for collecting information
• Third parties with whom information is shared

11.2 Right to Delete

• Request deletion of personal information
• Certain exceptions may apply

11.3 Right to Opt-Out

• Sale of personal information (we don’t sell data)
• Targeted advertising (where applicable)

11.4 Non-Discrimination

• No discrimination for exercising privacy rights

12. European Privacy Rights (GDPR)

EU residents have additional rights:

12.1 Legal Basis for Processing

• Contract Performance: Bookings and payments
• Legitimate Interest: Platform improvement, security
• Consent: Marketing communications, optional features

12.2 Your Rights

• Access: Receive copy of personal data
• Rectification: Correct inaccurate data
• Erasure: “Right to be forgotten”
• Portability: Transfer data to another service
• Object: Opt-out of certain processing

13. Privacy Policy Updates

• We may update this policy periodically
• Users notified of significant changes
• Continued use constitutes acceptance
• Previous version available upon request

14. Contact Us

For privacy-related questions or to exercise your rights:

Data Protection Contact:

• Email: privacy@thrillfleet.com
• Address: 120W 5th St. P.O. Box 303, Justin, TX 76247
• Phone: 214-235-4449

EU Representative: [If needed for GDPR compliance]

Effective Date: This Privacy Policy is effective as of December 31, 2024, and applies to all information collected by ThrillFleet.