Terms of Service - ThrillFleet

THRILLFLEET – TERMS OF SERVICE

Last Updated: January 24, 2026

These Terms of Service (“Terms”) govern all access to and use of the ThrillFleet platform, website, mobile applications, and related services (collectively, the “Platform”), which facilitate the listing and rental of recreational vehicles between independent users. ThrillFleet, LLC (“ThrillFleet”) operates solely as a technology-based marketplace and does not own, operate, inspect, store, insure, maintain, or control any vehicle listed on the Platform.

These Terms are intended to be read together with, and are expressly incorporated with, the separate ThrillFleet Renter Waiver of Liability and ThrillFleet Host Waiver of Liability (collectively, the “Waivers”). By creating an account, listing a vehicle, booking a vehicle, or otherwise accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and all incorporated documents. If you do not agree to these Terms, you may not access or use the Platform.

ACCEPTANCE AND SCOPE OF USE

1.1 Agreement to Terms and Incorporated Documents

By accessing, browsing, registering for, or using the ThrillFleet Platform in any manner, you enter into a legally binding agreement with ThrillFleet and agree to comply with these Terms. These Terms incorporate by reference all policies, disclosures, and agreements posted on the Platform, including but not limited to the Renter Waiver of Liability, Host Waiver of Liability, Safety and Requirements provisions, Risk and Protection disclosures, and any additional rules or guidelines communicated through the Platform.

Your continued use of the Platform after any update, modification, or replacement of these Terms constitutes acceptance of the revised Terms. ThrillFleet reserves the right to modify these Terms at any time in accordance with Section 17.

1.2 Eligibility Requirements and Account Use

The Platform may only be used by individuals who are at least twenty-five (25) years of age and who possess a valid, current, government-issued driver’s license. Certain vehicles or activities may require additional certifications or credentials under applicable law. You represent and warrant that you meet all eligibility requirements applicable to your use of the Platform and that all information you provide is truthful, accurate, and complete.

You may not access or use the Platform on behalf of another person or entity unless you have the legal authority to bind that person or entity to these Terms. ThrillFleet reserves the right to deny access to, suspend, or terminate any account where eligibility cannot be verified or where these Terms are violated.

1.3 Marketplace Relationship and Platform Role Disclaimer

ThrillFleet operates solely as a neutral online marketplace that enables Hosts and Renters to connect and arrange recreational vehicle rentals. ThrillFleet is not a party to any rental agreement between users and does not act as an owner, operator, lessor, insurer, agent, broker, employer, or representative of any Host or Renter.

All rental transactions, operational decisions, safety determinations, and vehicle-related responsibilities arise directly between the Host and the Renter. ThrillFleet makes no representations or warranties regarding vehicle condition, safety, legality, insurance coverage, suitability, or performance, and disclaims all responsibility for the acts or omissions of users to the fullest extent permitted by Texas law.

DEFINITIONS AND INTERPRETATION

2.1 Defined Terms

For purposes of these Terms, the following definitions apply. Capitalized terms used but not otherwise defined shall have the meanings assigned to them elsewhere in these Terms or in incorporated documents.

“Account” means a registered user profile created on the Platform that enables access to ThrillFleet services.

“Booking” means a confirmed reservation made through the Platform for the rental of a vehicle listed by a Host.

“Booking Window” means the Platform-defined rental period beginning at 12:00 a.m. on the scheduled rental start date and ending at 11:59 p.m. on the scheduled rental end date, regardless of any separate pickup or dropoff arrangements.

“Host” means an individual or entity that lists a vehicle, property, or equipment for rental on the Platform.

“Platform” means the ThrillFleet website, mobile applications, dashboards, software, and related services operated by ThrillFleet.

“Renter” means an individual who books or operates a vehicle through the Platform, including any authorized participant or passenger where applicable.

“Security Deposit” means a refundable amount authorized at booking and held to cover verified damage, loss, or applicable charges arising from a rental.

“Terms” means these Terms of Service, as amended from time to time.

“Vehicle” means any recreational vehicle, equipment, or property listed on the Platform, including but not limited to ATVs, UTVs, dirt bikes, motorcycles, snowmobiles, boats, jet skis, and similar equipment.

“Waivers” means the ThrillFleet Renter Waiver of Liability and the ThrillFleet Host Waiver of Liability, each of which is a separate, standalone agreement.

2.2 Document Hierarchy and Conflict Rules

These Terms govern the general use of the Platform and establish operational rules, payment processes, documentation requirements, and dispute procedures. The Waivers govern risk allocation, assumption of risk, releases of liability, and indemnification obligations specific to Hosts and Renters. If any conflict exists between these Terms and a Waiver, the document that more specifically addresses the subject matter of the conflict shall control. Provisions intended to limit liability, disclaim warranties, allocate risk, or require arbitration shall be interpreted broadly and enforced to the maximum extent permitted under Texas law. Section headings are provided for convenience only and do not affect the interpretation or enforceability of any provision.

2.3 Electronic Acceptance and Binding Effect

Acceptance of these Terms and all incorporated documents is effected electronically through account creation, booking confirmation, listing submission, required checkbox acknowledgments, or continued use of the Platform. Electronic acceptance has the same legal force and effect as a handwritten signature. You acknowledge that you have had opportunity to review these Terms in full, understand their legal effect, and voluntarily agree to be bound by them. Continued access to or use of Platform constitutes ongoing acceptance of these Terms and any validly posted updates.

ACCOUNT REGISTRATION, ACCURACY, AND SECURITY

3.1 Account Creation and Accuracy of Information

To access certain features of the Platform, you must create an Account and provide complete, accurate, and current information as requested during registration. You represent and warrant that all information submitted in connection with your Account, including identity details, contact information, eligibility confirmations, and payment information, is truthful and not misleading. You agree to promptly update your Account information to maintain accuracy at all times. ThrillFleet reserves the right to suspend or terminate any Account that contains false, incomplete, outdated, or misleading information, or where information cannot be reasonably verified.

3.2 Credential Security and Responsibility for Account Activity

You are solely responsible for maintaining the confidentiality and security of your login credentials and for all activity conducted through your Account, whether authorized or unauthorized. You agree not to share your login credentials with any third party or permit others to access the Platform using your Account.

You must immediately notify ThrillFleet of any suspected unauthorized access, misuse, or security breach involving your Account. ThrillFleet is not responsible for losses, damages, or liabilities arising from unauthorized use of your Account where such use results from your failure to safeguard credentials or comply with these Terms.

3.3 Communications and Contact Information Use Restrictions

Use of contact information obtained through the Platform is strictly limited to communications necessary to coordinate bookings, pickups, returns, safety matters, and compliance with Platform rules. You may not use contact information obtained through ThrillFleet for solicitation, marketing, harassment, off-platform transactions, or any purpose unrelated to a confirmed or pending Booking. ThrillFleet reserves the right to monitor, review, restrict, or disable communications conducted through the Platform to protect user safety, prevent fraud, enforce these Terms, and maintain Platform integrity, to the extent permitted by law.

3.4 User-Generated Content; Ownership and License

Users may upload or submit content through the Platform, including listings, descriptions, messages, photographs, videos, reviews, ratings, and other materials (“User Content”). Users retain ownership of their User Content as between the user and ThrillFleet. By submitting User Content, you grant ThrillFleet, LLC and its affiliates a worldwide, non-exclusive, royalty-free, fully paid, transferable, sublicensable license to host, store, use, reproduce, display, perform, distribute, transmit, publish, modify, adapt, create derivative works from, and otherwise exploit such User Content for the purpose of operating, providing, maintaining, improving, promoting, and marketing the Platform and ThrillFleet’s services in any media now known or later developed. You represent and warrant that you have all rights necessary to grant this license and that your User Content does not violate any law or the rights of any third party. ThrillFleet may remove, restrict, disable, or refuse to publish User Content at any time, with or without notice, if ThrillFleet reasonably believes the content violates these Terms, Platform policies, applicable law, or poses a safety, fraud, or legal risk. ThrillFleet has no obligation to monitor User Content but may do so for compliance, safety, and enforcement purposes to the extent permitted by law.

IDENTITY AND ELIGIBILITY VERIFICATION

4.1 Verification Tools and Third-Party Provider

ThrillFleet may require identity, age, and eligibility verification as a condition of creating an Account, listing a vehicle, booking a vehicle, or accessing certain Platform features. Verification may be conducted through third-party service providers, including but not limited to WithPersona, and may require submission of government-issued identification, driver’s license information, photographs, or other documentation. Verification processes are conducted directly between the user and the third-party provider. ThrillFleet does not control the verification process and does not independently authenticate the information submitted through such providers.

4.2 Limitations of Verification and No Guarantee of Results

Identity or eligibility verification confirms only the specific information verified at the time of submission, such as identity or age. Verification does not establish driving competence, sobriety, experience level, insurance coverage, physical fitness, or suitability to operate or participate in any activity involving a vehicle.

ThrillFleet makes no representations or warranties regarding the accuracy, completeness, or reliability of verification results and disclaims responsibility for errors, delays, technical failures, or incomplete verification outcomes. Hosts remain responsible for verifying renter eligibility and readiness at the time of vehicle handoff, and users may not rely on Platform verification as a substitute for personal judgment or legal compliance.

4.3 Consequences of Failed or Incomplete Verification

If verification cannot be completed successfully, or if submitted information appears inaccurate, inconsistent, or fraudulent, ThrillFleet may deny access to the Platform, cancel Bookings, withhold payouts, restrict Account features, or suspend or terminate the Account without notice. Users agree to cooperate in good faith with verification requests and acknowledge that failure or refusal to complete verification may result in loss of access to the Platform and forfeiture of pending or future transactions, to the extent permitted by law.

BOOKINGS, RENTAL FORMATION, AND HOST DISCRETION

5.1 Booking Requests, Acceptance, and Finalization

All Bookings made through the Platform constitute a request by the Renter to enter into a rental agreement directly with the Host. A Booking is not final until the Host accepts the request, required verification steps are completed, and payment authorization is successfully processed through the Platform. ThrillFleet does not control Host acceptance decisions and does not guarantee availability, confirmation, or suitability of any vehicle. Hosts retain sole discretion to accept or decline Booking requests in accordance with these Terms and applicable law.

5.2 Listing Terms, Host Rules, and Supplemental Conditions

Each vehicle listing may include specific terms established by the Host, including pricing, permitted uses, operational limitations, terrain restrictions, safety instructions, pickup and return expectations, and cancellation conditions, provided such terms are consistent with these Terms and applicable law. Renters are responsible for reviewing all listing details and Host rules before submitting a Booking request. Acceptance of a Booking constitutes the Renter’s agreement to comply with all applicable listing terms and Host instructions. Failure to comply with listing terms or Host rules may result in cancellation, denial of access to the vehicle, financial liability, or Platform enforcement actions.

5.3 Pickup, Dropoff, Delivery, and On-Property Rules

Pickup, dropoff, delivery locations, and on-property usage rules are determined exclusively by the Host and communicated through the listing or direct Platform communications. ThrillFleet does not participate in, supervise, or enforce pickup and return arrangements. Hosts may refuse vehicle handoff or terminate a rental if the Renter fails to meet eligibility requirements, appears impaired, violates Platform rules, or refuses to comply with safety or documentation requirements. Such refusal or termination does not obligate ThrillFleet to issue refunds except as expressly required by these Terms or applicable law.

BOOKING WINDOW AND TIME RULES

6.1 Platform Booking Window Definition

All rentals facilitated through the Platform operate according to the Platform-defined Booking Window. The Booking Window begins at 12:00 a.m. on the scheduled rental start date and ends at 11:59 p.m. on the scheduled rental end date, regardless of the actual pickup or return times agreed upon between the Host and the Renter. The Booking Window governs deposit authorization periods, documentation requirements, damage reporting deadlines, claim eligibility, and payout scheduling. No private agreement between users may alter or override the Booking Window for Platform enforcement purposes.

6.2 Separate Pickup and Dropoff Arrangements

Pickup and dropoff times, delivery logistics, and meeting locations are arranged independently between the Host and the Renter and exist solely for convenience. These arrangements do not modify the Booking Window or extend any Platform-imposed deadlines. Users acknowledge that late pickup, early return, delayed return, or informal time adjustments do not affect the official start or end of the Booking Window and do not extend reporting, documentation, or claim submission periods.

6.3 Effect of Booking Window on Deadlines and Deposit Timelines

All deadlines related to damage claims, documentation uploads, deposit releases, and dispute eligibility are calculated exclusively based on the Booking Window. Failure to comply with Booking Window–based deadlines may result in automatic deposit release, forfeiture of claim rights, or loss of dispute eligibility. ThrillFleet applies Booking Window timing uniformly across the Platform to ensure consistency, fairness, and administrative clarity. Users agree that Booking Window enforcement is final and binding for Platform purposes.

FEES, PAYMENTS, DEPOSITS, AND PAYOUTS

7.1 Payment Processing and Third-Party Processor Disclaimer

All payments made through the Platform are processed by third-party payment service providers. By submitting payment information, users authorize ThrillFleet and its payment processors to charge all amounts associated with a Booking, including rental fees, service fees, applicable taxes, Security Deposits, penalties, and any amounts arising from verified damage, violations, or additional charges permitted under these Terms. ThrillFleet does not store, control, or process payment credentials and disclaims responsibility for errors, delays, processing failures, chargebacks, or service interruptions caused by third-party payment providers.

7.2 Service Fees and Host Compensation

ThrillFleet charges a service fee for facilitating Bookings on the Platform. Applicable service fees are disclosed at the time of booking and may vary by vehicle type, booking duration, or other factors determined by ThrillFleet. Hosts receive compensation for completed rentals net of service fees, penalties, refunds, deposit captures, chargebacks, or other authorized deductions. ThrillFleet may delay, withhold, or reverse payouts where disputes, verification issues, policy violations, fraud indicators, or chargeback activity are present.

7.3 Security Deposit Authorization, Holds, and Release Rules

Certain Bookings require authorization of a refundable Security Deposit at checkout. The Security Deposit is held to cover verified physical damage, loss, excessive cleaning, towing, retrieval, late returns, or other costs permitted under these Terms. A Security Deposit does not constitute insurance and does not limit a user’s potential liability. If no damage claim is properly initiated within twenty-four (24) hours after the Booking Window ends, the Security Deposit is automatically released in full. If a valid damage claim is submitted, the deposit hold is extended until the claim process is completed in accordance with Section 9.

7.4 Payout Holds, Delays, Reversals, and Risk Flags

ThrillFleet may place temporary holds on payouts or deposits where additional review is required, including cases involving damage claims, disputes, suspected fraud, verification concerns, policy violations, or payment processor investigations. Payout timing is not guaranteed and may be affected by weekends, holidays, banking delays, or compliance reviews.

Users acknowledge that ThrillFleet’s payout decisions are administrative in nature and do not constitute a determination of legal fault or liability between Hosts and Renters.

7.5 Fraud, Chargebacks, Disputed Payments, and Recovery

If a user initiates a chargeback, payment reversal, or disputed transaction related to a Booking, Security Deposit, fees, penalties, or any other amounts owed under these Terms, ThrillFleet may take lawful steps to recover amounts due. Such steps may include re-charging any authorized payment method on file, withholding or offsetting payouts, applying deposit amounts, suspending or terminating accounts, referring the matter to a third-party collections provider, or pursuing legal remedies.

Users are responsible for all costs and losses arising from fraudulent activity or improper disputes, including chargeback fees, administrative costs, collection costs, and reasonable attorneys’ fees and expenses incurred by ThrillFleet in enforcing its rights, to the fullest extent permitted by law. ThrillFleet’s administrative handling of chargebacks and disputed payments does not constitute a determination of legal fault or liability between Hosts and Renters.

DOCUMENTATION REQUIREMENTS AND CONDITION RECORDS

8.1 Required Before-and-After Photos and Videos

For every Booking, both the Host and the Renter must complete before-and-after photo or video documentation of the vehicle. Documentation must accurately reflect the condition of the vehicle at the time of pickup and at the time of return.

This documentation serves as the official condition record for purposes of damage claims, deposit determinations, and dispute review. Failure by either party to complete required documentation may limit or eliminate that party’s ability to submit, dispute, or defend against a damage claim.

8.2 Required Angles and Minimum Content Standards

Documentation must clearly capture all material aspects of the vehicle’s condition, including exterior surfaces, interior areas, and any relevant equipment or accessories. Required angles include front, sides, rear, interior, and overhead views where reasonably possible. Timestamped media is strongly encouraged to establish accuracy and completeness. ThrillFleet may reject documentation that is blurry, incomplete, misleading, or fails to reasonably depict the vehicle’s condition at the relevant time.

8.3 Effect of Missing Documentation on Disputes and Claims

Damage claims and disputes are evaluated based on the comparison of pre-rental and post-rental documentation. Where documentation is missing, incomplete, untimely, or inconsistent, ThrillFleet may determine that the claim is unsupported for Platform enforcement purposes. Users acknowledge that proper documentation is their primary protection in the event of a disagreement and that failure to comply with documentation requirements may result in automatic deposit release or denial of claim eligibility.

DAMAGE CLAIMS, ESTIMATES, AND DEPOSIT CAPTURE PROCESS

9.1 Damage Claim Deadline and Platform Submission Requirement

If damage, loss, or excessive cleaning is identified at the conclusion of a Booking, the Host must initiate a damage claim through the Platform by using the designated “Make Damage Claim” feature within twenty-four (24) hours after the Booking Window ends. Submission through the Platform establishes the official timestamp for claim eligibility. Claims not initiated through the Platform, or submitted outside the required timeframe, are considered untimely and are not eligible for deposit recovery through ThrillFleet.

9.2 Email Submission Requirement to inspections@thrillfleet.com

Following submission of a damage claim through the Platform, the Host must provide all supporting materials by email to inspections@thrillfleet.com. Supporting materials must include clear photos or videos, written descriptions of the damage, and any other documentation reasonably necessary to substantiate the claim. Documentation must accurately depict the condition of the vehicle at return and correspond to the materials submitted through the Platform. Failure to submit required supporting materials may result in denial of the claim for Platform enforcement purposes.

9.3 Repair Estimate Deadline and Licensed Shop Requirement

Hosts must submit professional repair estimates within five (5) days after the Booking Window ends. Repair estimates must be issued by a licensed repair facility and must reasonably reflect the cost of restoring the vehicle to its pre-rental condition. Estimates submitted outside the required timeframe, or obtained from unlicensed or unverifiable sources, may be rejected. Only documented, verifiable estimates submitted in compliance with this section may be used to support deposit capture.

9.4 Deposit Capture Limits and Partial Refund Process

ThrillFleet may facilitate capture of Security Deposit funds in an amount equal to the verified repair estimate, not to exceed the total authorized deposit. Any unused portion of the deposit shall be released to the Renter once the claim process is completed. Security Deposits are not insurance and do not limit a Renter’s potential liability for damage exceeding the deposit amount. Any recovery beyond the deposit must be pursued directly between the Host and the Renter without involvement by ThrillFleet.

9.5 Dispute Handling Process and Platform Review Scope

ThrillFleet’s role in reviewing damage claims is limited to verifying procedural compliance, documentation sufficiency, and deposit eligibility. ThrillFleet does not adjudicate fault, determine negligence, or resolve legal disputes between users. Platform decisions regarding deposit release or capture are administrative in nature and do not constitute legal findings or waive any rights available to Hosts or Renters outside the Platform.

USER CONDUCT AND PROHIBITED ACTIVITIES

10.1 General Conduct Standards

All users must access and use the Platform in a lawful, respectful, and responsible manner. Users agree to comply with all applicable federal, state, and local laws, regulations, and ordinances, as well as all Platform rules, Host instructions, and listing terms applicable to a Booking.

Users may not engage in conduct that endangers persons or property, interferes with the Platform’s operation, undermines trust between users, or compromises safety.

10.2 Off-Platform Transactions and Solicitation Prohibition

Users may not solicit, arrange, or complete rental transactions outside the Platform for vehicles listed on ThrillFleet. Off-platform transactions, payment circumvention, or attempts to avoid Platform fees or rules are strictly prohibited and may result in immediate suspension or termination of the Account.

Contact information obtained through the Platform may not be used for marketing, solicitation, harassment, or any purpose unrelated to coordinating a legitimate Booking.

10.3 Prohibited Uses, Reckless Conduct, and Impairment

Vehicles may not be used for illegal activities, racing, stunts, high-risk maneuvers, commercial purposes without written authorization, towing beyond rated capacity, or any use that violates applicable law or Host rules. Operation of any vehicle while under influence of alcohol, drugs, or any impairing substance is strictly prohibited. Reckless, careless, or unsafe operation constitutes a material breach of these Terms and may result in financial liability, account suspension, or permanent removal from Platform.

10.4 Unauthorized Drivers and Operational Restrictions

Only the verified Renter may operate a vehicle unless expressly authorized by the Host and permitted by law. Unauthorized drivers or operators are prohibited and may result in immediate termination of the Booking, forfeiture of deposits, and liability for resulting damage or loss. Users must comply with all operational restrictions communicated by the Host, including terrain limitations, passenger restrictions, and safety instructions.

10.5 Incident Reporting Requirements

Users must promptly report any accident, injury, damage, mechanical issue, unsafe condition, or violation of Platform rules to the Host and to ThrillFleet within twenty-four (24) hours of occurrence. Failure to report incidents in a timely manner may affect deposit eligibility, dispute rights, and continued access to the Platform.

SAFETY, PROTECTIVE GEAR, AND USER RESPONSIBILITY DISCLOSURES

11.1 Inherent Risks of Recreational and Off-Road Vehicle Use

Users acknowledge that operating or riding in recreational vehicles, including off-road vehicles such as ATVs, UTVs, dirt bikes, motorcycles, snowmobiles, boats, jet skis, and similar equipment, involves inherent and significant risks. These risks include, without limitation, collision, rollover, loss of control, mechanical failure, drowning, environmental hazards, unpredictable terrain, weather conditions, and the actions of other users or third parties. Such risks may result in serious injury, permanent disability, property damage, or death and cannot be fully eliminated even with experience, caution, supervision, or safety measures.

11.2 Protective Gear and Safety Equipment Disclaimer

ThrillFleet does not provide, require, inspect, verify, approve, or enforce the use of protective gear or safety equipment. Users are solely responsible for determining whether to use helmets, protective clothing, flotation devices, eye protection, or any other safety equipment, and for ensuring that such equipment is properly fitted, maintained, and suitable for the specific activity and vehicle. By using the Platform, users voluntarily assume all risks associated with operating or riding in off-road or recreational vehicles, whether or not protective gear or safety equipment is used. Users are encouraged to familiarize themselves with applicable laws, manufacturer recommendations, and general safety practices related to recreational vehicle operation, but ThrillFleet does not monitor or enforce compliance with such recommendations.

11.3 No Inspection, No Training, and No Supervision by ThrillFleet

ThrillFleet does not inspect vehicles, provide training, assess user skill levels, supervise activities, or evaluate environmental or operating conditions. All decisions relating to vehicle operation, route selection, terrain use, speed, weather assessment, and safety precautions are made solely by the Host and the Renter. Users acknowledge that ThrillFleet has no ability to control user conduct or vehicle operation and disclaims responsibility for safety outcomes to fullest extent permitted by Texas law.

11.4 No Professional, Mechanical, or Legal Advice

Any information, guidance, recommendations, or materials made available by ThrillFleet through the Platform—whether regarding safety practices, protective gear, vehicle operation, or equipment use—are provided for general informational purposes only and do not constitute mechanical, legal, medical, or other professional advice. ThrillFleet does not guarantee the accuracy, completeness, or suitability of any such information for any specific user, vehicle, or circumstance. Users remain solely responsible for evaluating risks, confirming legal compliance, determining appropriate protective gear, and obtaining professional advice where needed. Use of any information provided by ThrillFleet is at the user’s own risk.

CANCELLATIONS, WEATHER, AND RESCHEDULING

12.1 Renter Cancellation Rules and Refund Timing

Renters may cancel a confirmed Booking at least twenty-four (24) hours before the scheduled rental start time to receive a full refund of the rental amount, excluding any non-refundable service fees disclosed at checkout. Cancellations submitted within twenty-four (24) hours of the scheduled start time, failure to appear for pickup, or cancellation resulting from a Renter’s violation of Platform rules are non-refundable. Refunds, where applicable, are processed through the original payment method in accordance with third-party payment processor timelines. ThrillFleet does not guarantee refund processing times.

12.2 Host Cancellation Rules and Safety Discretion

Hosts may cancel a Booking where safety concerns, mechanical issues, verification failures, or other reasonable circumstances prevent the rental from proceeding. Hosts are expected to exercise good faith and provide notice as early as practicable. Where a Host cancels due to a Renter’s failure to meet eligibility, verification, or documentation requirements, the Renter is not entitled to a refund except as required by law or expressly provided in these Terms.

12.3 Weather Conditions, Severe Conditions, and No Automatic Refunds

ThrillFleet does not issue refunds based on ordinary or expected weather conditions, including rain, wind, heat, cold, or similar variations. Renters are responsible for reviewing weather forecasts and assessing suitability before booking. In cases of severe or unsafe conditions, including lightning, flooding, extreme wind, trail closures, or other conditions that reasonably make operation unsafe, a Host may determine that a Booking cannot proceed. Hosts may, but are not required to, offer rescheduling options at their discretion. ThrillFleet does not guarantee rescheduling availability or weather-based refunds.

12.4 No-Shows, Misconduct Cancellations, and Non-Refundability

Bookings terminated or cancelled due to no-shows, intoxication, impairment, refusal to complete required documentation, unsafe conduct, or violations of Platform rules are non-refundable. ThrillFleet bears no responsibility for travel expenses, lost time, or incidental costs incurred as a result of such cancellations or terminations.

HOST RELIABILITY, LATE CANCELLATIONS, AND PENALTIES

13.1 Host Reliability Standards

Hosts acknowledge that reliability, preparedness, and timely fulfillment of accepted Bookings are essential to maintaining trust and functionality on the Platform. By accepting a Booking, a Host commits to making the listed vehicle available in the condition, location, and timeframe represented in the listing, subject only to legitimate safety or verification concerns.

Repeated cancellations, failure to appear for scheduled handoff, or inability to provide the listed vehicle as promised may be treated as reliability failures and may result in enforcement action.

13.2 Progressive Penalty Structure

Cancellations initiated by a Host within twenty-four (24) hours of the scheduled rental start time may result in progressive penalties.

A first late cancellation may result in a written warning and reset of any trust or reliability indicators associated with the Host’s Account.

A second late cancellation may result in a one-hundred-dollar ($100) penalty deducted from the Host’s next payout.

A third late cancellation may result in a two-hundred-dollar ($200) deduction.

A fourth late cancellation may result in a three-hundred-dollar ($300) deduction and suspension of hosting privileges for up to ninety (90) days. Continued or egregious violations may result in permanent removal from the Platform at ThrillFleet’s discretion.

13.3 Account Standing, Visibility, and Removal for Repeated Violations

Host cancellations, reliability metrics, and enforcement actions are recorded in the Host’s Account history and may affect listing visibility, eligibility for Platform features, payout timing, and continued access to hosting privileges. ThrillFleet reserves the right to restrict, suspend, or terminate a Host’s Account where reliability failures undermine Platform integrity, user trust, or safety, even if penalties have previously been applied.

THRILLFLEET’S LIMITED ROLE, DISCLAIMERS, AND LIMITATION OF LIABILITY

14.1 No Ownership, Control, Maintenance, or Inspection of Vehicles

ThrillFleet operates solely as a technology platform that facilitates connections between Hosts and Renters. ThrillFleet does not own, lease, manage, operate, inspect, store, insure, repair, maintain, or control any vehicle listed on the Platform and does not supervise or monitor vehicle use. All responsibility for vehicle condition, safety, legality, maintenance, insurance, and operational suitability rests exclusively with the Host and the Renter. Users acknowledge that ThrillFleet has no ability to influence or control how vehicles are operated or maintained.

14.2 No Insurance Provided and No Coverage Guarantees

ThrillFleet does not provide insurance coverage of any kind for vehicles, Hosts, Renters, passengers, property, or third parties. ThrillFleet does not verify, guarantee, or require the existence, validity, or adequacy of any insurance maintained by Hosts or Renters. Users acknowledge that failure to obtain appropriate insurance may expose them to significant financial risk and agree that ThrillFleet bears no responsibility for uninsured or underinsured losses, coverage gaps, exclusions, denials, or policy lapses.

14.3 Limitation of ThrillFleet Liability and Damages Cap

To the fullest extent permitted by Texas law, ThrillFleet shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost opportunities, loss of use, or reputational harm, arising out of or relating to use of the Platform or any Booking. If ThrillFleet is found liable for any claim notwithstanding the foregoing, ThrillFleet’s total aggregate liability shall not exceed the amount of service fees paid to ThrillFleet in connection with the Booking giving rise to the claim.

14.4 Platform Availability; Downtime; Technical Failures

The Platform may be unavailable from time to time due to maintenance, upgrades, security measures, network or system failures, third-party outages, verification provider disruptions, payment processor errors, telecommunications failures, or other operational reasons. ThrillFleet does not guarantee uninterrupted access to the Platform or that the Platform will be error-free at all times. To the fullest extent permitted by Texas law, ThrillFleet shall not be liable for any losses, missed bookings, delays, inability to complete verification, payment failures, communication failures, service interruptions, data transmission issues, or damages arising out of or relating to Platform unavailability or technical failures, whether caused by ThrillFleet, third-party providers, or circumstances outside ThrillFleet’s reasonable control. ThrillFleet may suspend access to the Platform at any time for maintenance, security, compliance, or operational reasons.

DISPUTE RESOLUTION, GOVERNING LAW, AND ARBITRATION

15.1 Governing Law

These Terms, and any dispute, claim, or controversy arising out of or relating to the Platform, a Booking, or the relationship between a user and ThrillFleet, shall be governed exclusively by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles. Users acknowledge that ThrillFleet is a Texas-based limited liability company and agree that Texas law applies to all matters involving the Platform.

15.2 Mandatory Binding Arbitration Venue

Except where prohibited by applicable law, any dispute, claim, or controversy between a user and ThrillFleet arising out of or relating to these Terms, the Platform, or any Booking shall be resolved exclusively through binding arbitration rather than in court. Arbitration shall be conducted in Denton County, Texas, before a single neutral arbitrator. The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

15.3 Waiver of Jury Trial and Class Proceedings

Users knowingly and irrevocably waive the right to a jury trial and the right to participate in any class action, class arbitration, collective action, representative action, or consolidated proceeding against ThrillFleet. All claims must be brought on an individual basis only, and the arbitrator shall have no authority to adjudicate claims on a class, collective, or representative basis.

15.4 Informal Resolution Notice and Thirty-Day Cure Period

Before initiating arbitration, a user must provide ThrillFleet with written notice describing the nature of the dispute in reasonable detail and allow ThrillFleet thirty (30) days to attempt informal resolution. If the dispute is not resolved within the thirty-day period, either party may proceed to arbitration. Communications made during the informal resolution period are without prejudice and do not constitute an admission of liability.

15.5 Small Claims and Injunctive Relief Exceptions

Notwithstanding the foregoing, users may pursue claims in a small claims court located in Texas if the claim falls within that court’s jurisdictional limits. ThrillFleet may seek injunctive or equitable relief in court where necessary to protect intellectual property, prevent fraud, enforce Platform rules, or preserve the safety and integrity of the Platform.

SUSPENSION, TERMINATION, AND ENFORCEMENT

16.1 Grounds for Suspension or Termination

ThrillFleet may suspend, restrict, or terminate a user’s Account, listings, or access to the Platform at its discretion where it reasonably determines that the user has violated these Terms, engaged in unsafe or unlawful conduct, provided false or misleading information, failed verification requirements, abused Platform features, attempted off-platform transactions, or otherwise posed a risk to users or Platform integrity. Suspension or termination may occur with or without prior notice, particularly in cases involving safety concerns, fraud, or imminent risk.

16.2 Effect of Termination on Obligations and Payments

Termination or suspension of an Account does not relieve a user of obligations incurred prior to termination, including payment obligations, penalties, chargebacks, or cooperation requirements related to disputes or investigations. ThrillFleet may withhold, delay, or adjust payouts or deposits where reasonably necessary to address pending claims, disputes, verification issues, or enforcement actions arising before or after termination.

16.3 Cooperation Requests and Investigations

Users agree to cooperate in good faith with ThrillFleet during any investigation, review, dispute process, or enforcement action, including providing documentation, statements, or clarification reasonably requested. Failure to cooperate may result in additional enforcement action, including permanent removal from the Platform.

UPDATES, MODIFICATIONS, AND NOTICE

17.1 Right to Modify Terms and Effective Posting

ThrillFleet reserves the right to update, amend, or replace these Terms at any time. Updated Terms become effective upon posting to the Platform or otherwise being made available to users.

17.2 User Duty to Review Updates

Users are responsible for regularly reviewing these Terms and all incorporated documents. ThrillFleet may provide notice of material changes but is not obligated to do so.

17.3 Continued Use as Acceptance

Continued access to or use of the Platform after updated Terms take effect constitutes acceptance of the revised Terms.

17.4 Electronic Communications, Notices, and Records

You consent to receive all communications, notices, disclosures, and records from ThrillFleet electronically, including through the Platform, email, text message, push notifications, or other electronic means.

You agree that electronic communications satisfy any legal requirement that such communications be in writing.

You further agree that electronic records associated with your account activity—including checkbox acknowledgments, booking confirmations, time stamps, login records, dispute submissions, and digital signatures—may be used to establish the existence, content, and acceptance of these Terms and any incorporated agreements to the fullest extent permitted by law. You are responsible for maintaining accurate contact information in your Account and for ensuring you can receive electronic communications.

FINAL PROVISIONS

18.1 Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect. Any invalid provision shall be interpreted, if possible, to reflect the original intent of the parties while remaining enforceable under Texas law.

18.2 No Waiver

Failure by ThrillFleet to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of ThrillFleet.

18.3 Assignment

Users may not assign or transfer their rights or obligations under these Terms without prior written consent from ThrillFleet. ThrillFleet may assign these Terms to an affiliate, successor, or purchaser without user consent.

18.4 Entire Agreement

These Terms, together with all incorporated Waivers and Platform policies, constitute the entire agreement between ThrillFleet and users regarding Platform use and supersede all prior or contemporaneous agreements, understandings, or representations.

CONTACT INFORMATION

Questions regarding these Terms or the Platform may be directed to ThrillFleet using the following contact information:

Email: team@thrillfleet.com
Mailing Address: ThrillFleet, LLC
P.O. Box 303
120 W 5th St.
Justin, Texas 76247
Website: https://thrillfleet.com